Privacy Policy
At StoryFen (the “Website,” “Platform,” or “Service”), operated by Obsidian Gate Works Inc (the “Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, digital reading services, and related features. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our Services.
1.1 Information You Provide to Us
When you create an account, make purchases, contact customer support, or use certain features, we may collect:
- Name
- Email address
- Account credentials
- Billing information
- Transaction details
- Customer support communications
- Preferences and reading activity
We only collect information that is reasonably necessary to provide and improve our Services.
1.2 Payment Information
When you purchase digital content or services, payments are processed through third-party payment service providers. We may collect or receive transaction ID, purchase amount, payment status, payment method type, and purchase history.
We do not store complete payment card numbers or security codes. Payment card information is securely processed and handled by authorized payment processors in accordance with applicable security standards.
1.3 Automatically Collected Information
When you access our Platform, we may automatically collect technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Access time
- Pages viewed
- Reading activity
- Usage statistics
- Referral URLs
This information helps us maintain security, analyze performance, and improve user experience.
2. How We Use Your Information
We may use collected information to provide our Services, including creating and managing user accounts, providing access to digital content, processing purchases, maintaining reading history, and providing customer support.
We may also use information to analyze user preferences, improve website functionality, develop new features, optimize user experience, detect suspicious activities, prevent unauthorized transactions, protect users and our systems, and maintain platform security.
We may send service-related notifications, respond to inquiries, and provide updates regarding purchases or accounts. Where required by law, we will obtain appropriate consent before sending marketing communications.
3. Cookies and Similar Technologies
Our Platform uses cookies and similar technologies to remember user preferences, maintain login sessions, understand website usage, improve security, and analyze performance.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Platform.
4. How We Share Information
We do not sell your personal information. We may share information with trusted third parties only when necessary to provide our Services.
Payment Service Providers
We may share transaction-related information with payment processors to complete payments, prevent fraud, process refunds, and maintain payment security.
Service Providers
We may work with providers supporting website hosting, cloud infrastructure, analytics, customer support, and security services. These providers may access information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required to comply with applicable laws, respond to legal requests, protect our rights, or prevent fraud or security threats.
5. Data Security
We implement reasonable technical and organizational measures designed to protect personal information. These measures may include encryption technologies, access controls, security monitoring, and limited employee access.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to provide our Services, maintain transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, we will take reasonable steps to delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the right to access personal information we hold about you, request correction or deletion, object to certain processing activities, and request information about our data practices.
To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected information from a child under 13 without appropriate authorization, we will take reasonable steps to delete such information.
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review third-party privacy policies before providing personal information.
10. International Data Transfers
Your information may be processed and stored in countries other than your country of residence. Where required, we take reasonable measures to ensure appropriate protection of personal information during international transfers.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable laws. These may include requesting access, deletion, or correction of personal information, and opting out of certain data sharing practices.
We do not sell personal information as defined under applicable California privacy laws.
12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs.
Changes become effective when the updated version is posted on the Platform. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after updates are posted constitutes acknowledgment and acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Obsidian Gate Works IncEmail: [email protected]
Address: 123 S Broad Street, Philadelphia, PA 19109, USA